ITEMS PURCHASED IN STORE
You can find our returns policy displayed at till points. It’s also printed on your receipt.
DROME can only refund items that are returned unworn or unused within 14 days of purchase. All original tags must be attached and a valid receipt must be brought as proof as purchase. Underwear and shoecare are not valid for refund.
We are happy to give an exchange or gift card to replace any items returned unworn and unused within 28 days of purchase, providing tags are attached and a valid receipt is provided. Again, underwear and shoecare are not valid for exchange.
Refunds will be made in the same form of payment as was used at the time of purchase. If the purchase was made by credit or debit card, the refund will be made to the same card, as long as the card and cardholder are present when the refund takes place. If not, an exchange will be offered. Refunds to credit or debit cards can take between 5 and 10 days to appear in the account.
This does not affect your statutory rights.